Support

When clients purchase Cognos software, CDP can help maximise that investment with an appropriate support plan.

Comprehensive packages can be designed to meet support needs of clients. Support coverage can include:

  • Ability to log your support requests over the web
  • Telesupport - unlimited email and '0800 Help Line' access to CDP consultants during normal working hours (technical.support@cdp.co.nz)
  • Product Releases
  • SupportLink - regular email update featuring the latest news about Cognos products and services
  • Customer Update Sessions

CDP consultants are in daily contact with Cognos Head Office Telesupport operations and provide our supported customers with a quick and efficient service.

Log a Support Request

Company Name
Contact Name
Contact Phone Number
Contact Email
Product
Release Number (e.g. Series 7.0 Version 2)
Version
Database
Operating System
Cognos Part Number (printed on the Box Label or near CD centre guide)
Issue Description

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